Privacy Policy

1. Scope 

1. This Privacy Policy is designed to describe the processing activities taken by Kahun (or by third parties on Kahun’s behalf)  with respect to the Personal Data of Users. “Personal Data” or “Personal Information” means any information that can be used by us or others, either alone or together with other data, to uniquely identify you or be associated with you. 
2. A User can be one or more of the following: (i) a healthcare professional user (HCP) seeking to support a medical decision or diagnosis with medical research (“HCP”),  (ii) a patient user seeking to find an initial diagnosis for symptoms they experience ; (iii) a patient of an HCP user going through an intake process prior to visiting HCP (either (i) or (ii), a “Patient”); (iv) A visitor of the web App or Site (“Visitor”).
3. This Privacy Policy does not apply to (i) Personal Data processed by us as a data processor, as the term processor is defined by applicable regulation; Except when the Services carry a user interface and Personal Data is submitted directly by the User; or, (ii) Personal Data related to business partners or any person or entity with which we collaborate on a business-to-business basis, or (iii) information that was anonymized, aggregated in a form that made it non-personal, or statistical data.

‍

2. Preliminary Notes 

1. Not for minors. If you are under the age of 16, do not use the Services, unless your parent or legal guardian is doing so on your behalf.
2. Binding Agreement. This Privacy Policy constitutes an integral part of our Terms of Service (“TOS”), and unless explicitly mentioned otherwise in another agreement with you, is a legally binding agreement. 
3. Special jurisdictions and regulations. This Privacy Policy was designed with the European data protection regulations in mind (“GDPR”), however, given the country of your residency, different rules may apply to your Personal Data. If you are a resident of California, we advise you to additionally refer to this CCPA and CPRA Privacy Statement.
4. Data Controller. With respect to Visitors Users, Kahun acts as a Data Controller. Otherwise, Kahun acts as a data processor and follows the instructions of data controllers, as the case may be. 
5. Data Protection Officer (DPO). If you have any questions or requests regarding the data collected or otherwise processed under this Privacy Policy, including requests regarding your privacy rights or the transfers of Personal Data, please contact our Data Protection Officer (DPO) at: privacy@kahun.com. Please include sufficient details about your inquiry or request, to allow us to verify your request and address it in a timely manner.
6. Changes and updates to this Privacy Policy. We may modify or update this Privacy Policy at any time, to reflect changes in our Services, data processing practices or to conform to a regulatory requirement. Such changes will be effective immediately upon the display of the revised Privacy Policy. The last revision date will be reflected in the "Last Updated" heading. If we make material changes to this Privacy Policy, we will make our best efforts to notify you, by email if possible, or by means of a notice on our Website.
7. Your Personal Data. You are not required by law to provide us with Personal Data and you do so voluntarily at your free will. You can always avoid providing us with certain Personal Information, however, you acknowledge that it may prevent us from providing you with certain Services, or, may result in ineffective usage of Services. We sometimes process Personal Data about data subjects that were not provided to us by them, for example, when an HCP User, submits Personal Data about their patients or about a case study; in such cases, we require the HCP to hold a legal basis for the processing of such Personal Data. 

3. Your Consent 

1. Please read this Privacy Policy before accessing and using the Services. By entering, connecting to, accessing, and/or using our Services, you agree to be bound by the terms and conditions set in this Privacy Policy, including the collection and processing of your Personal Information. In certain cases, you will have to provide more prominent consent, for example, by checking a box and acknowledging your informed consent, prior to using a specific function of Services. 
2. Certain information we may collect, such as general usage information, device information, analytics, statistics, or any other data that enable us to provide the Services and monitor against fraud, is collected as part of our legitimate interest. You can find a further explanation below, under the “Legal Basis” section.
3. Personal information about third parties and respective consent:
4. When you use certain functionalities of the Services, you may end up submitting Personal Information about others. When doing so, you acknowledge and agree that such third-party information is submitted on the basis of their lawful consent, contract or any other lawful basis applicable to your jurisdiction and/or profession, as the context may be. 
5. You hereby undertake to not submit or otherwise transmit to us any Personal Information, including Personal Health Information (PHI), unless you have a lawful basis to do so.

4. Information we collect 

1. The Personal Information we may process originates from one or more of the following sources: (i) Information you actively provide to us, including by way of contacting us or interacting with our Services; (ii) Information automatically accessed or collected while you use our Services or while you browse the Website, such as cookies and tags that are required for their functionality; (iii) Information submitted about your conditions by a User of the Services, based on your consent to them.

‍

• When you use the Website (Visitors)

• When you sign-up and/or use the Services as an HCP User: in addition to the Personal Information processed about Visitors, the following will be further processed about the usage of HCP.
  

• When you use the App as a patient (Patient)

in addition to the Personal Information processed about Visitors, the following will be further processed about the usage of Patients that access the Services independently of their HCP visit:

5. Using cookies and similar web technologies

1. We may use cookies and similar web technologies to help us with a better understanding of how you use our Services, including those offered by Third Party Service Providers (as defined below). These technologies are used to maintain, provide and improve our Services on an ongoing basis, and in order to provide a better experience to our Users. For example, these technologies enable us to: (i) keep track of and “remember” our Users’ preferences in authenticated sessions, (ii) secure our Services by detecting abnormal behaviors, (iii) identify technical issues and improve the overall performance of our Services, (iv) and create and monitor analytics and usability of the Services.

6. Our legal basis for processing Personal Information

1. We collect, process and use your information for the purposes described in this Privacy Policy, based at least on one of the following legal grounds: 

‍

1.1. With your consent upon accessing and/or registering to the Services. Such consent is made by an affirmative action you require to take, that acknowledges your consent to this Privacy Policy and processing of your Personal Data. You have the right to withdraw your consent at any time. 

1.2. Legitimate Interest:

• For our legitimate interest when processing is required to provide our Services, to make the functional and compatible with your device, to maintain and improve our Services, to learn from Users’ usages, to develop new services and features and to customize the Services overtime as per the categories and types of Users. 
• For our legitimate interest to protect our Services and App and to safeguard any access to or use of the Services. This means that we process your information for purposes of detecting, preventing, or otherwise addressing fraud, abuse, security, safety, usability, functionality or technical issues with our Services, protecting against harm to the rights, property or safety of our online properties, our Users, or the public as required or permitted by law;
• For our learning purposes of how Users prefer to use the Services and what are the features that better serve them.
• We process certain information such as cookies and other online technologies for our legitimate interests while applying appropriate safeguards that protect your privacy. 

‍

1.3. Legal reasons: If required, to enforce legal claims, including investigation of potential violations of this Privacy Policy; and in order to comply and/or fulfill our obligations under applicable laws, regulations, guidelines, industry standards, contractual requirements, legal process, subpoena or governmental request, as well as our Terms of Use.

1.4. Contract: if you partner with us on a business-to-business level, or otherwise engage in a contract with us, we will process Personal Information to prepare for a contract, propose a business offering, or fulfilling a contractual obligation with the organization you represent.

7. Purpose for processing Personal Information

In addition to the purposes described next to each data category, we may use information that we collect about you for the following purposes:

• To provide, operate and improve our Services and manage our operation;
• To generate analysis and insights for our Users and to better understand how they use our Services; 
• To send you updates, notices, notifications, announcements, and additional information related to the Services;
• To be able to manage your account and provide you with customer support;
• To create cumulative statistical data and other cumulative information that is non-personal, in which we and/or our business partners might make use of in order to operate and improve our Services;
• To perform functions or services as otherwise described to you at the time of collection;
• To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities;
• To comply with any applicable rule or regulation and/or respond to or defend against legal proceedings brought against us or our affiliates. 

Any information you submit to us via the Services is used respectively to the purposes indicated in the relevant form or webpage.

8. Sharing information with third parties

We keep the information processed by us in strict confidence and only share your information with third parties in very limited circumstances and for very specific purposes, as described below:

1. Third Party Services: We are partnering with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting, database and server co-location services (e.g., Amazon (AWS)), data analytics services (e.g. Google Analytics) and session replay records for analytic purposes such as crashes, functionality and usability (e.g. MixPanel) and our business, legal and financial advisors (collectively, “Third Party Service Providers”). 

Such Third Party Service Providers may receive or otherwise have access to certain of your Personal Information, depending on each of their particular roles and purposes in facilitating and enhancing the Services, and may only use your Personal Information for such purposes. Disclosures of Personal Information is subject to the respective third party’s undertaking of confidentiality obligations, and the prevention of any independent right to use this data except as required to help us provide you with the Services. 

2. Our auditors, consultants, investors, and contractors with whom we may share samples of Personal Data on a need-to-know basis only and under strict confidentiality obligations.
3. Law enforcement, legal proceedings, and as authorized by law: We may disclose or otherwise allow access to Personal Information pursuant to a legal requirement or request, such as a subpoena, search warrant or court order, or in compliance with applicable laws and regulations. Such disclosure or access may occur with or without notice to you if we have a good faith belief that we are legally required to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
4. Protecting Rights and Safety: We may share your Personal Information with others, with or without notice to you, in cases of emergency or if we believe in good faith that this will help protect the rights, property or personal safety of our company, any of our Users, or any members of the general public.
5. Our Staff: We may share Personal Information internally with our staff at Kahun, for the purposes described in this Privacy Policy. Should we undergo any change in control, including by means of merger, acquisition, or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such an event. If we believe that such change in control might materially affect your Personal Information then stored with us, we will notify you of this event and the choices you may have via e-mail and/or prominent notice on our Website, App or Services.
6. Change of control: In the event that Kahun is acquired by or merged with a third-party entity, we reserve the right to transfer or assign the information we collected as part of such merger, acquisition, sale, or other change of control.
7. In the unlikely event of a bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your information is treated, transferred, or used.
8. Tests, research and validation partners. From time to time we may collaborate with selected third-party partners for purposes of (i) research, testing and/or validation of our Services, or, the output they provide, or, (ii) for purposes of helping other products improve by using our technology and Services. An example may be using LLM (Large Language Modeling) technologies, which may process Personal Information on our behalf for the purpose of generating responses that are tested and validated by our Services. Such technologies do not store or retain any personal information provided during the conversation, and may only retain Personal Information for 30 days for fraud monitoring purposes.

For the avoidance of doubt, we may share your Personal Information in additional manners, pursuant to your consent, or if we are legally obligated to do so. Additionally, we may transfer, share or otherwise use Non-Personal (including anonymized, statistical or aggregated) Information at our sole discretion and without the need for further approval.

9. Where we store your Personal Information

1. Your information will be maintained, processed and stored by us and our authorized affiliates (if applicable) in secure cloud storage, provided by our Third Party Service Providers based in the United States.
2. While the data protection laws in jurisdictions where the information is physically stored may be different than the laws of your residence or location, please know that we, our affiliates and our service providers that store or process your Personal Information on our behalf, are each committed to keeping it protected and secured, pursuant to this Privacy Policy, applicable legislation and best industry standards, regardless of any lesser legal requirements that may apply in a particular jurisdiction. You hereby accept the place of storage and the transfer of information as described in this Privacy Policy.

‍

10. Data retention and security

1. As a matter of principle, we retain Personal Data for no longer than necessary to achieve the purpose for which it was collected. Further, when feasible, we process Personal Data on a temporary basis. The Personal Data we process to provide, maintain, and develop the Services, is not attributed, connected or associated with any identified individual, to ensure their privacy protection.
2. We retain the Personal Information we collect or receive from you only for as long as your registered account exists in our system and as needed to provide you with the Services and as otherwise necessary to comply with applicable laws and regulations.  If you withdraw your consent to us processing your Personal Information, including by deleting your account, we will delete your Personal Information from our systems, except to the extent such data in whole or in part is required to comply with any applicable rule or regulation and/or to respond to or defend against legal proceeding brought against us or our affiliates.
3. We take great care in implementing and maintaining the security of the Services and of your Personal Information. We employ industry standard procedures and policies to ensure the safety of your information, reduce the risks stemming from loss of information and prevent unauthorized use of any such information. However, we do not and cannot guarantee that unauthorized access will never occur and reiterate that no measure can provide absolute information security.

11. Your privacy rights

1. The following rights apply to certain individuals, depending on their country of residence:

• Right to know: You have a right to know (also called, right to access) Personal Data held about you. Your right of access may normally be exercised free of charge; however, we reserve the right to charge an appropriate administrative fee where permitted by applicable law.
• Right to rectify: You have the right to request that we rectify any Personal Data we hold that is inaccurate or misleading.
• Right to be forgotten: You have the right to request the erasure/deletion of your Personal Data (e.g. from our records). Please note that there may be circumstances in which we are required to retain your Personal Data, for example for the establishment, exercise, or defense of legal claims.
• Right to object: You have the right to object, to or to request restriction, of the processing.
• Right to data portability: You have the right to data portability in certain contexts. This means, that in case we indeed retain Personal Data about you, you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller.
• Right to withdraw consent: You have the right to withdraw your consent at any time, in circumstances where such consent was given by you. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular, if the processing is required to meet our legal and regulatory obligations. Also, please note that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
• You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place of work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

2. You can exercise your rights by contacting us at privacy@kahun.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly according to applicable law or inform you if we require further information to fulfill your request. 

Verification: When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initially requested, we will address your request to the maximum extent possible, all according to applicable law.

12. Minors and third-party information provided by you

1. To access or use the Services, you must be over the age of sixteen (16), and in any case, not underage according to the legislation in your country of residence. Kahun does not knowingly process Personal Information from children under the age of sixteen (16) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of sixteen (16) are not using the Services. 
2. If it comes to our attention that a person under the age of sixteen (16) is using the Services, we may prohibit and block such User from using the Services and will make all efforts to promptly delete any Personal Information with respect to such User.
3. If you are submitting to the Services any Personal Information relating to any minor child, you hereby represent and warrant that you have received all the necessary legal consents or approvals or that you are the parent or legal guardian and have the actual authority and legal right to upload, submit, disclose or otherwise share the Non-personal Information and/or Personal Information and/or any other form of sensitive information, on the minor’s behalf.

13. Changes to the Privacy Policy

The terms of this Privacy Policy will govern the use of the Services and any information collected therein. Kahun reserves the right to change this Privacy Policy at any time, so please revisit this page frequently. We will provide notice of substantial changes to this Privacy Policy on the homepage of the Website and/or we will send you an e-mail regarding such changes to the e-mail address that you may have provided to us. Such substantial changes will take effect seven (7) days after such notice was provided on our Website or sent by email. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Updated” date and your continued use of the Website after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

14. General

This Privacy Policy, its interpretation, and any claims and disputes related hereto, shall be governed by the laws of the State of Israel, without respect to its criminal law principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being litigated in and decided exclusively by a court of competent jurisdiction located in Tel Aviv, Israel.

This Privacy Policy was written in English and may be translated into other languages for your convenience. If a translated (non-English) version of this Privacy Policy conflicts in any way with the English version, the provisions of the English version shall prevail.

15. Have any questions?

If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email at: privacy@kahun.com and we will make an effort to reply within a reasonable timeframe.